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Responsible Gaming

Ruby Slots Casino supports a safer and more informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or manage financial difficulties. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, take a break and seek support.

Ruby Slots Casino holds a licence issued by the Comoros AOFA (reference ALSI-202409021-FI2) and operates under a Costa Rica registration.

Gamble responsibly

Online gambling involves risk, and outcomes are based on chance. No strategy, system or pattern can guarantee a win. Previous results do not influence future results, and a losing session cannot be recovered by continuing to play. Treat every wager as an entertainment expense and make decisions before you start, rather than while you are experiencing excitement, frustration or disappointment.

Responsible gambling means staying in control of how often you play, how long you play and how much you spend. It also means understanding that gambling is not a reliable source of income. Never gamble with money needed for rent, bills, food, school costs, debt repayments or other essential expenses. Do not borrow money, use credit intended for necessities or sell belongings to fund gambling.

  • Set a spending limit before each session and stop when you reach it.
  • Set a time limit and take regular breaks away from the screen.
  • Keep gambling separate from everyday spending and household finances.
  • Do not chase losses by increasing your bets or playing for longer.
  • Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
  • Keep your account secure and do not allow another person to gamble using your account.
  • Record your deposits, withdrawals and playing time so you have a clear view of your behaviour.
  • Balance gambling with work, family, social activities, exercise and other interests.

Promotions, rewards and bonuses should never be used as a reason to gamble beyond your planned limits. Read any applicable terms before accepting an offer and remember that an offer does not remove the risks of gambling. You can decline promotional communications or ask for them to be stopped if they make it harder for you to control your gambling.

Tools to help you stay in control

Planning your gambling in advance can make it easier to stay within your limits. Account controls may be available to help you manage your activity. Depending on the service and your circumstances, these can include deposit limits, loss or wagering limits, session reminders, time-outs and account closure or self-exclusion. Availability, operation and any relevant conditions should be checked before you use a tool.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a selected period. Choose an amount that is affordable after your essential costs have been paid. A limit is most useful when it is set before you begin gambling, rather than adjusted during a session. Consider using a separate budget for entertainment and review it regularly.

Time-outs and breaks

If you feel distracted, frustrated or unable to stop, use a short break or time-out. Leave the gambling site, move away from the device and do something unrelated to gambling. A break can help you reassess your choices without the pressure of an active session. Do not use another account or another person’s account to continue gambling during a break.

Self-exclusion and account closure

If you need a longer break or do not want to gamble, consider self-exclusion or account closure. A self-exclusion request is an important step and should be treated seriously. Once you have requested it, do not try to bypass the restriction by opening another account or using someone else’s details. If you want to return after a break, make sure you are confident that gambling is safe and manageable for you.

To ask about available account controls, contact the relevant customer support team through the channels provided on the website. Never share your password or security codes. If a tool does not provide the support you need, stop gambling and seek independent help.

Recognising gambling harm

Gambling harm can develop gradually, and it may affect anyone. Warning signs can include spending more money or time than planned, thinking about gambling throughout the day, hiding gambling from people close to you or feeling unable to stop. One sign does not necessarily mean that you have a gambling problem, but it is a reason to pause and review your behaviour.

  • You gamble to escape stress, sadness, boredom or other difficult feelings.
  • You return to gambling soon after a loss to try to win the money back.
  • You increase your stakes because previous amounts no longer feel exciting.
  • You miss work, study, sleep, meals or social commitments because of gambling.
  • You argue with family or friends about gambling or hide your activity from them.
  • You use savings, credit, borrowed money or money for bills to continue gambling.
  • You feel anxious, guilty, restless or distressed when you try to stop.
  • You have tried to cut back or stop but have not been able to do so.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A partner, friend, family member, doctor, counsellor or gambling support service can help you make a plan. You do not need to wait until the situation becomes severe, and asking for help is a positive step rather than a failure.

If gambling is causing immediate financial, personal or emotional danger, prioritise your safety. Contact an appropriate emergency or crisis service in your area. If you are worried about another person, offer support without judgement, encourage professional help and avoid lending money to fund gambling.

Support in Australia

Free or low-cost gambling support is available in Australia through state and territory services, community organisations, health professionals and national support resources. These services can provide confidential information, counselling, financial guidance and support for affected family members. The most suitable service may depend on where you live and whether you need help with gambling, finances, relationships or mental health.

Search for an official Australian gambling support service in your state or territory, or speak with your doctor or a qualified counsellor. Financial counsellors can help you understand debts, create a budget and plan practical next steps. You may also wish to discuss blocking gambling payments, removing saved payment details and asking your bank about available gambling transaction controls.

If you are under the legal gambling age, do not create or use a gambling account. Parents and carers should keep payment details, passwords and gambling devices secure, use available device restrictions and talk openly with young people about the risks of online gambling. Gambling accounts must only be used by the registered account holder and must not be shared.

Ruby Slots Casino encourages players to make informed decisions and to use the available safer gambling measures whenever needed. If gambling is no longer enjoyable or you are finding it difficult to stay within your limits, stop playing, secure your account and seek independent support. Your wellbeing is more important than any wager or potential win.