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Privacy Policy

This Privacy Policy explains how Ruby Slots Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains your choices and how to make a privacy request. We aim to handle personal information fairly, carefully and only for appropriate business, legal and security purposes.

Ruby Slots Casino holds a licence issued by the Comoros AOFA (reference ALSI-202409021-FI2) and operates under a Costa Rica registration.

Information we may collect

When you use Ruby Slots Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your use of the site. We try to collect information that is relevant to the purpose for which it is used.

Account and contact details

This may include your name, date of birth, username, password, contact details, account preferences and information you provide when registering or updating an account. We may also keep records of communications with you, including questions, complaints, requests and information provided to customer support. These records help us respond consistently and maintain an accurate history of account-related activity.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include information shown on identity documents and information needed to complete verification checks. Such checks may also help prevent impersonation, account misuse, money laundering, fraud and other prohibited activity. We only ask for verification information when it is reasonably necessary for these purposes or for compliance with applicable requirements.

Payments and transactions

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers, and we may receive information needed to confirm or reconcile a payment. We do not need to retain every sensitive payment detail in the same form, but transaction records may be kept so that we can operate the account, investigate disputes, identify unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, approximate location, language settings, referral information and website activity. We may also record login events, pages viewed, session information and interactions with site features. This information helps us maintain website performance, troubleshoot problems, improve usability, protect accounts and understand how the service is used.

How we use information

We may use personal information for the following purposes. The particular use will depend on the information involved and the reason it was collected.

  • Creating, operating and maintaining your player account.
  • Providing casino services, processing account activity and displaying relevant account information.
  • Processing deposits, withdrawals and other transactions, and investigating payment questions.
  • Confirming identity, age, eligibility and ownership of an account.
  • Carrying out anti-fraud, security, risk and responsible gambling checks.
  • Detecting, preventing and investigating prohibited, unlawful or suspicious activity.
  • Providing customer support and responding to questions, complaints and requests.
  • Maintaining, testing, improving and securing the website, systems and services.
  • Sending service messages, account notices, security alerts and other essential communications.
  • Sending promotional or marketing communications where permitted and where the relevant choice or consent is required.
  • Meeting legal, regulatory, tax, accounting, auditing and other compliance obligations.
  • Establishing, exercising or defending legal claims and protecting the rights, safety and property of players, the website and others.

We may use service providers to support functions such as website hosting, payment processing, identity verification, security, analytics, communications and customer support. These providers may handle information only as needed to provide their services or meet their obligations. We may also share information where necessary to comply with a lawful request, protect against fraud or security threats, enforce applicable terms, or protect people and property.

Information may be processed or stored using systems located in Australia or other countries. Where information is handled by third parties or across borders, we take reasonable steps to use suitable safeguards and to limit access to authorised purposes. Access to personal information is restricted according to business need, and security controls may include authentication, access management, monitoring and other technical or organisational measures.

No online service can guarantee complete security. You should keep your password confidential, use a secure device and notify support promptly if you believe your account or personal information has been accessed without permission. We may contact you using account details to verify a security concern or request additional information before taking action.

Cookies, marketing and data retention

Cookies and similar technologies

Ruby Slots Casino may use cookies and similar technologies to remember settings, keep sessions working, support login and security functions, measure website performance and understand how visitors use the site. Some cookies may be necessary for core features, while others may support analytics, preferences or marketing. Cookies may be placed by the website or by service providers acting on its behalf.

You can manage or delete cookies through your browser settings. Disabling some cookies may affect login, navigation, account functions or other parts of the website. Browser controls do not always remove information already collected, and certain essential technologies may continue to operate where needed for security or core services.

Marketing communications

Where permitted, we may use your contact details to send information about services, features, promotions or other updates. You can withdraw consent to marketing or opt out of promotional messages at any time by using an unsubscribe option where available or by contacting support. Opting out of marketing does not stop essential service, account, security or legal communications.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of retention can differ depending on the type of record, the reason it was collected and any legal or operational requirement. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy choices and requests

Depending on the circumstances and applicable privacy requirements, you may have rights concerning personal information we hold about you. These rights can be subject to identity checks, legal exceptions, technical limitations and the need to protect other people’s information. We may ask for enough information to confirm that a request relates to the correct account before providing access or making a change.

  • Access: ask for information about the personal data we hold about you and, where available, a copy of that information.
  • Correction: ask us to correct information that is inaccurate, incomplete or out of date.
  • Deletion: ask us to delete personal information where it is no longer needed or where deletion is available under applicable requirements. Deletion may not be possible for records that must be retained.
  • Withdrawal of marketing consent: ask us to stop using your details for promotional communications. This does not affect processing that is required for account operation, security or legal obligations.
  • Information about processing: ask general questions about how your personal information is collected and used.

How to exercise your data rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@rubyslotscasino.top. Please describe your request clearly and include enough information for us to identify your account without sending unnecessary sensitive information. We may request additional details or verification before completing a request. We will review the request and respond within a reasonable period, subject to applicable requirements and any valid reason for retaining or continuing to use the information.

If you have a concern about how your information has been handled, contacting us first allows us to investigate and try to resolve the issue. This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. When changes are made, the updated version will be made available on the website. You should review this page periodically so that you remain informed about how personal information may be handled.