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Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of Ruby Slots Casino. Please read them carefully before creating an account, depositing funds or playing any game. By accessing or using the website, you confirm that you understand and agree to these terms.
Ruby Slots Casino holds a licence issued by the Comoros AOFA (reference ALSI-202409021-FI2) and operates under a Costa Rica registration.
1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and Ruby Slots Casino in relation to your use of the website, account services, games and related features. They apply to all visitors, registered players and other users of the website. Additional rules may apply to particular games, promotions, payment methods or services. Those rules will be made available where relevant and form part of these terms.
By using the website, you agree to comply with these terms, the Privacy Policy, responsible gambling information and any other conditions displayed on the website. If you do not agree with any part of these terms, you must not use the website. We recommend that you save or print a copy for your records.
Ruby Slots Casino may update these terms from time to time. Changes may be made to reflect legal, technical, operational or business requirements. The updated version will apply from the date it is published, unless a different date is stated. You should check this page regularly. Continuing to use the website after an update means that you accept the revised terms.
Eligibility and lawful use
You must meet all applicable age, location and legal requirements before using the website or participating in any gambling activity. You are responsible for checking that online gambling is lawful for you and for complying with the laws that apply to your circumstances. You must not use the website if you are under the legal gambling age, located in a restricted jurisdiction, self-excluded, or otherwise prohibited from gambling.
The website is intended for personal, recreational use. You must not use it for unlawful purposes, commercial activity, fraud, money laundering, or any activity that could harm the website, its users or the integrity of the games.
2. Accounts and player responsibilities
You may need to register an account to access certain services. Information provided during registration must be accurate, complete and kept up to date. You must notify Ruby Slots Casino if your details change or if information previously provided is no longer correct. We may ask you to verify your identity, age, location, payment method or source of funds before allowing access to some services.
You may only create and use an account for yourself. Accounts must not be shared, transferred, sold or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that someone has accessed your account without permission, you must take reasonable steps to secure it and notify us through the available website channels.
- Provide truthful and current information when opening or maintaining an account.
- Use only payment methods that belong to you or that you are authorised to use.
- Keep your username, password and other security information private.
- Co-operate with reasonable identity, account and transaction checks.
- Follow game rules, promotional conditions and any account instructions shown on the website.
- Avoid conduct that is abusive, deceptive, threatening, disruptive or harmful to other users.
We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, verification cannot be completed, activity appears suspicious, or continued access could create a legal, security or responsible gambling concern. Where permitted, we may also take steps to protect players, the website and the integrity of our services.
Account closure
You may request closure of your account through the relevant account or support process. Account closure does not remove obligations that arose before closure. Any remaining balance, pending transaction or verification matter may need to be reviewed before it can be dealt with. If an account is closed because of responsible gambling concerns or self-exclusion, you must not attempt to open another account or use another person's account.
3. Games, deposits and withdrawals
Games must be played in accordance with the rules displayed on the website. Results are determined by the relevant game systems and records. If there is a technical error, interruption or other malfunction, we may void affected play or take another reasonable corrective action. We may also suspend a game or feature when maintenance, security, legal or operational concerns require it.
A wager is accepted only when it is recorded by the website. You should check your balance and transaction history regularly and raise any apparent error as soon as possible. We may investigate disputed transactions and may correct obvious errors, including incorrect credits, debits or displayed results.
Deposits must be made using an available payment method and must be made by the account holder or an authorised user. You must not deposit funds obtained unlawfully or use a payment method without permission. We may delay, reject or reverse a transaction where checks are incomplete, a payment is declined, a method is unsupported, or activity appears unusual.
Withdrawal requests may be subject to account verification, transaction checks and any applicable game or promotional conditions. The available methods, processing arrangements and minimum or maximum transaction amounts may be shown on the website and may change. We do not guarantee a particular processing time unless expressly stated. You remain responsible for any taxes, fees or reporting obligations that apply to you.
Promotions and bonuses
Promotions, bonuses and other offers are subject to their own terms. Those terms may include eligibility rules, time limits, game restrictions, wagering requirements, maximum values, payment conditions or other limitations. Only one account per person, household, device or payment method may be permitted for an offer where the promotional terms say so. We may withdraw or amend an offer where misuse, error or circumstances outside our reasonable control affect its operation.
You must not abuse a promotion by creating accounts, placing activity or using payment arrangements primarily to obtain an unfair advantage. Where a promotion has been used contrary to its terms, related benefits may be removed and affected transactions may be reviewed.
4. Responsible use, privacy and legal information
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set limits before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Ruby Slots Casino may provide tools and information to help you manage your play, including deposit limits, session controls, reality checks, activity information and self-exclusion options where available.
If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate support service. You can also use the responsible gambling options available through the website. A request for self-exclusion or account restriction should be treated seriously. You must not try to bypass a restriction by opening another account or using another person's details.
Privacy and communications
Personal information is handled in accordance with the Privacy Policy and applicable privacy law. Information may be collected and used to provide services, verify accounts, process transactions, prevent fraud, maintain security, meet legal obligations and support responsible gambling. By registering, you agree that we may send service-related communications about your account, transactions, security and important changes. Marketing communications will be managed in accordance with applicable requirements and available preferences.
Intellectual property and website use
The website, its design, text, graphics, software, trade marks and other content are protected by intellectual property rights. You may use the website only for personal and lawful purposes. You must not copy, reproduce, modify, distribute, reverse engineer, interfere with or commercially exploit any part of the website without permission. You must not introduce malicious code, attempt unauthorised access or use automated tools to disrupt or extract website content.
Liability and governing terms
We aim to keep the website available, accurate and secure, but access may occasionally be interrupted by maintenance, technical faults, communications failures or events beyond reasonable control. To the extent permitted by law, we are not responsible for losses caused by your misuse of the website, failure to protect your account, inaccurate information, unauthorised access resulting from your actions, or interruptions outside our reasonable control.
Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms are to be interpreted consistently with applicable Australian law and any mandatory rights available to Australian consumers. Questions or complaints should be raised through the contact or support options published on the website.